December 07, 2014

Turn-Around Time Update

Not too much to add right now, as the backlog is still sitting around 3 weeks for turn-around.  What this means is that it's ALREADY TOO LATE FOR CHRISTMAS.

If you haven't ordered already, you won't be getting the cutters in time for Christmas.

For those asking, I got a big batch done over the weekend and I'm packaging as many as I can tonight to go out tomorrow.  They include orders 3182 - 3248 with a few scattered in towards the end that aren't done yet, but will be by tomorrow.


Also, anyone who ordered a clock!

I got a big rush of clock orders, which is fairly rare, but I shouldn't be surprised since people don't usually splurge on things like that unless it's for a special occasion... like christmas.  In any case, I RAN OUT OF SUPPLIES!  Ack!   Yes, I ran out of clock movements and hands, so I'm waiting for a new shipment to come in to finish up the clocks I've got ready for them, right now.  And I'm laser cutting some more zelda clocks right now.  I've got 4 more zelda clocks to cut, and three chrono clocks to cut.  They should be done by next weekend, and then I can get them shipped out.

November 11, 2014

Turn-Around Time as of November

Hey all!!  I just wanted to throw out a big warning.  Turn-around time is currently sitting around 3 weeks.


There are a couple etsy resellers that have come to the conclusion that I'm an ideal producer for their redistribution business, where they buy $6 cutters from me and resell them for $14.  They've also realized that November and December are huge demand months and as a result, have each placed multi-thousand dollar orders from me in the last two weeks.


I'm hardly in a position to turn down an offer from someone who wants to throw more than a thousand dollars at me, even though I think what they're doing is unethical and a considerable inconvenience to me and to the customers who have found me directly, rather than have the misfortune of going through a money-grubbing reseller on etsy.  

What this means, however, is that I'm spending an entire week filling ONE PERSON'S ORDER, which is drastically pushing back the turn-around time for everyone's order after them.


I'm very sorry, but until I fill these two monumental orders, and get caught up on the normal orders that follow them, there's a significant delay in the turn-around time.


If you are placing a time-sensitive order, I'm sorry, but I probably cannot accommodate you right now.  Make sure to leave a message in the notes section of the cart check-out page, listing any specific dates you need your item delivered by.  


I will always try to get them to you on time, but as always, I cannot make any guarantees on delivery time.

October 09, 2014

Bigger Delays

I've had a significant spike in orders over the last week.  And it's not like I've had an increase of small orders, where everyone gets a couple or few cutters.  I'm talking increase of BIG orders.  So consider this notice that the delay has just grown by a few days.  I'd estimate 7-9 Day Turnaround right now on orders.


Please take this into consideration when placing time-sensitive orders.

Remember that if you need your cutter by a specific date, you NEED to say so in the comment/note section of the shopping cart page right before clicking the Proceed to Checkout button.

If you send me a message separately, that request won't be visible in my system while I'm going down the list of things to print, and I won't catch it.


Also, I'm afraid I simply cannot make any guarantees on rush requests.  Please be aware of them when placing time sensitive orders.

September 13, 2014

Turn-Around Time as of Sept 13

Turn-around time is production time - the time it takes from me getting your order, to it being shipped out.  This does not include the time it takes to ship the item.


The turn-around time as of Saturday Sept 13th:

Normal orders (less than 10 cutters): 4-9days

Bulk Orders (More than 11 cutters): 2+ weeks depending on quantitiy


Remember!  If you need your items by a specific date (even if you think you're ordering it with plenty of buffer) that you should include a note with your order, stating that date.  If I feel I'm falling behind (usually due to someone placing an unexpected bulk order) then I'll prioritize any orders that are needed by a specific date.


Thank you for your patience.